Thank you to the guys at Technoholik and Crunchgear. If you haven’t seen the news stories I will be linking to them below.
Rohan, be scared.
This is not a threat but merely a request for support. The people will do something about this, and wont stop until they get their money back, exchange, whatever. Nobody deserves to be ripped off.
Within half an hour of the articles being published I got an email from rohan saying “share your number” That’s all it said, no please, no thank you, no thought of any manners or common courtesy. Rohan, if you are reading this, I would like a reply to not only my questions but to my personal support request. You told me that if I “revealed my identity” you would personally see to it that my support request would be taken care of. Still nothing.
Support is worse than thought. And I thought i knew first hand how bad that is. I received a number of emails from customers whom are being forgotten and rest assured I will be forwarding these to rohan himself. And since he promised to help us there shouldn’t be any problems. Should there? I feel a bit wary saying that but i believe in a man keeping his promise.
John biggs made a very good point in the title of his article “Notion Ink Fans Now Considerably Harder To Find”. I have spent a lot of time pondering on the subject and need to ask, where exactly are these notion ink fans? I admit I saw one person on crunchgear’s article who was defending notion ink as a startup, but just because your new to the game do you automatically have permission to take peoples money without providing any level of support. I think I just described a common thief.
I saw Rohan’s latest blog post on conclave and see that he is partnering with beansoft for a new keyboard. Shouldn’t the money involved in a deal like that be more appropriately spent on some additional support staff? I have been receiving emails from concerned customers reaching out to me for help and wow, its bad. Some of there support conversations are 100 pages long. Backwards forwards, same “please re-flash your adam” requests and days, even weeks., of silence.
Rohans semi coherent blog posts have been translated (lol) by an awesome writer, jksaur, I finally actually understand what Rohan was trying to tell us:
The original is here: http://notionink.wordpress.com/2011/06/25/moving-on/
Here’s my rewrite.
“Hey guys, uh, you’re all gonna get a new keyboard app, uh, in trial, after the uh, next update.
And now, here’s something life changing — uh, a new boot screen! Yes!
And then about Honeycomb. I know y’ll been waitin’ and stuff for this release, and uh, hate to tell y’all, but it’s pretty much gonna be Tabletrom’s version with some tweaks.
(courtesy of jksaur.wordpress.com, you can see the full translation over at his site)
In closing, I link you to a post showing exactly what the support’s like over @ notion ink. These are plain unedited emails:
Oh, and here are the links to the articles i mentioned:
EDIT: while typing this i got an email from rohan saying to give him a couple hours and that he would try to resolve my issue.
I will keep you posted on how that turns out.